Frequently Asked Questions
At Diversi Group LTD, you don’t need to worry about paying upfront in the early stages. Most of the initial work — sourcing, communication, and progress reports — is handled by our team in the UK and China at our own risk. Once you’re satisfied with the product samples and approve them for quality, we move on to formal contract negotiations with the factories. At this point, all fees are clearly outlined before you agree to proceed. Our process is designed to protect buyers at every step, keeping you fully informed before any payments are made.
Although it’s highly unlikely due to our strict quality control processes, if your products arrive in an unsatisfactory condition or do not match the approved sample, our contract gives us the right to demand a complete replacement order. We position our staff to monitor quality and production at every stage — from order to delivery — so issues are rare. However, if something ever goes wrong, our team will intervene to ensure the replacement order is completed fully and in accordance with the contract.
Our services are designed not only to keep buyers safe and at no risk, but also to make our fees almost unnoticeable. Thanks to our strong relationships with Chinese suppliers, we negotiate the best possible deals. By consolidating volumes across all our clients, we reduce costs and can consistently offer the most competitive prices — usually better than any customer could find delivered to their door.
We aim to make international trade accessible to all, but our services are most cost-effective for businesses importing in volume. Small personal orders — such as one or two items for home use — may not justify the costs involved in sourcing, contracting, and shipping. For businesses, however, we can negotiate with factories on your behalf for smaller orders, as they understand you are building a long-term importing relationship. Keep in mind that prices are based on volume: larger orders generally secure the best possible rates, while factories also need to cover minimal production setup costs for each product.
To eliminate all risk for the buyer, we act as the distributor and charge in GBP (£). This ensures you are purchasing from a UK-registered company, legally bound to deliver the goods exactly as agreed. All quotes are provided in £ delivered to your door, so there are no unexpected surprises. Prices are valid for 14 days and may be subject to currency fluctuations.
Delivery times depend on the factory’s production schedule. Most contracts are set for 30 days of production, though this can vary depending on the product and is always agreed with the buyer befor e the order begins. Once production is complete, we typically allow a 4-week shipping period. Air freight is available for faster delivery — usually within a week — but at a higher cost. From confirmed order to delivery, most orders are completed within 9 weeks, which should be considered for stock control and repeat orders.
Quite simply, no. We are highly client-focused and value the trust you place in us to manage your products. We will never supply the same products to anyone else without your consent. If other parties express interest in your products, we will direct them to you and assist in negotiations if needed. As your business grows, we benefit by handling more orders for you, not by becoming a competitor. We pride ourselves on providing the best quality and service, and it is unlikely the same product will be found cheaper elsewhere. While many import companies operate in the UK, few are as dedicated to your business success and have a global staff network like we do.
None! At Diversi Group LTD, we ensure your money is secure and your orders are delivered. We manage orders and control deliveries from start to finish. Our process includes company checks, factory audits, production sampling, and container audits, among other steps, to guarantee a successful order every time.
Do I need to pay upfront when working with Diversi Group LTD?
At Diversi Group LTD, you don’t need to worry about paying upfront in the early stages. Most of the initial work — sourcing, communication, and progress reports — is handled by our team in the UK and China at our own risk. Once you’re satisfied with the product samples and approve them for quality, we move on to formal contract negotiations with the factories. At this point, all fees are clearly outlined before you agree to proceed.Our process is designed to protect buyers at every step, keeping you fully informed before any payments are made.
What happens if my products arrive damaged or don’t match the approved samples?
Although it’s highly unlikely due to our strict quality control processes, if your products arrive in an unsatisfactory condition or do not match the approved sample, our contract gives us the right to demand a complete replacement order. We position our staff to monitor quality and production at every stage — from order to delivery — so issues are rare. However, if something ever goes wrong, our team will intervene to ensure the replacement order is completed fully and in accordance with the contract.
How does Diversi Group LTD keep costs low while ensuring safety?
Our services are designed not only to keep buyers safe and at no risk, but also to make our fees almost unnoticeable. Thanks to our strong relationships with Chinese suppliers, we negotiate the best possible deals. By consolidating volumes across all our clients, we reduce costs and can consistently offer the most competitive prices — usually better than any customer could find delivered to their door.
Can I use Diversi Group LTD for small personal orders?
We aim to make international trade accessible to all, but our services are most cost-effective for businesses importing in volume. Small personal orders — such as one or two items for home use — may not justify the costs involved in sourcing, contracting, and shipping. For businesses, however, we can negotiate with factories on your behalf for smaller orders, as they understand you are building a long-term importing relationship. Keep in mind that prices are based on volume: larger orders generally secure the best possible rates, while factories also need to cover minimal production setup costs for each product.
How does Diversi Group LTD remove risk from buyers?
To eliminate all risk for the buyer, we act as the distributor and charge in GBP (£). This ensures you are purchasing from a UK-registered company, legally bound to deliver the goods exactly as agreed. All quotes are provided in £ delivered to your door, so there are no unexpected surprises. Prices are valid for 14 days and may be subject to currency fluctuations.
How long does product delivery take?
Delivery times depend on the factory’s production schedule. Most contracts are set for 30 days of production, though this can vary depending on the product and is always agreed with the buyer befor e the order begins. Once production is complete, we typically allow a 4-week shipping period. Air freight is available for faster delivery — usually within a week — but at a higher cost. From confirmed order to delivery, most orders are completed within 9 weeks, which should be considered for stock control and repeat orders.
Will Diversi Group LTD supply my products to other clients?
Quite simply, no. We are highly client-focused and value the trust you place in us to manage your products. We will never supply the same products to anyone else without your consent. If other parties express interest in your products, we will direct them to you and assist in negotiations if needed. As your business grows, we benefit by handling more orders for you, not by becoming a competitor. We pride ourselves on providing the best quality and service, and it is unlikely the same product will be found cheaper elsewhere. While many import companies operate in the UK, few are as dedicated to your business success and have a global staff network like we do.
What risk do I take when placing an order?
None! At Diversi Group LTD, we ensure your money is secure and your orders are delivered. We manage orders and control deliveries from start to finish. Our process includes company checks, factory audits, production sampling, and container audits, among other steps, to guarantee a successful order every time.
